Implementing Service Level Objectives

Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up.

Implementing Service Level Objectives

Implementing Service Level Objectives

Although service-level objectives (SLOs) continue to grow in importance, there's a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you'll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user's perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users

More Books:

Implementing Service Level Objectives
Language: un
Pages: 350
Authors: Alex Hidalgo
Categories: Computers
Type: BOOK - Published: 2020-10-13 - Publisher: O'Reilly Media

Although service-level objectives (SLOs) continue to grow in importance, there's a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to
Implementing Service Level Objectives
Language: en
Pages: 404
Authors: Alex Hidalgo
Categories: Computers
Type: BOOK - Published: 2020-08-05 - Publisher: O'Reilly Media

Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to
Implementing Service Level Objectives
Language: un
Pages: 404
Authors: Alex Hidalgo
Categories: Computers
Type: BOOK - Published: 2020-08-05 - Publisher: "O'Reilly Media, Inc."

Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to
The Complete Guide to Preparing and Implementing Service Level Agreements
Language: en
Pages: 133
Authors: Sheila Pantry, Peter Griffiths
Categories: Customer services
Type: BOOK - Published: 1997 - Publisher: Library Association Publishing (UK)

Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA.
The Complete Guide to IT Service Level Agreements
Language: un
Pages: 277
Authors: Andrew Hiles
Categories: Business & Economics
Type: BOOK - Published: 2002 - Publisher: Rothstein Associates Inc

Most suppliers lose around 16% of their customers each year. The reason? Poor service - whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may

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